FAQS SPREAD SHEET
Micron customer service representatives are available from 9am until 6pm ET, Monday through Friday.
Depending on your type of installation, you can determine what grommets will accommodate your installation. The variety of grommets available vary between rolled- rim, self-piercing, and sheet metal grommets. These are available in many sizes and colors. Please refer to our grommet size charts that explain the detailed specs of all our grommets. If you have a special request or questions that require our specialist attention, please contact us.
The difference between eyelets and grommets is pretty precise. The flange diameter and hole size tends to be a larger in grommets then eyelets, allowing their larger flanges to grip more surface area on the material into which they are set. This makes a grommet a stronger fastener compared to an eyelet. Choosing between an eyelet and a grommet depends on the individual application.
The difference between the two types of grommets, is that self-piercing does not require a pre punched hole on most material and has the capability to pierce through certain materials. The heavier gauge on the brass of the self-piercing grommet is specifically made to punch through the material while the traditional sheet metal grommet requires you to pre-punch the holes prior to installation. The diameters vary between the two types of grommets giving each its own uniqueness. Sheet metal grommets are available with plain, teeth and neck washers. Depending on your application such as Lycra or stretchy spandex materials require teeth washers to avoid from the grommet dislodging from the material after installation. The neck washers are recommended to be used on fully automatic machines to avoid from the washers overlapping while travelling down the channeling of the fully automatic machine.
We have 5 color options available in or self-piercing grommets and a wider range color option for our curtain grommets. Our self-piercing grommets are available in brass, nickel, antique brass, black and white finishes. Each of our unique finishes to our curtain grommets are available on our webpage under our curtain grommet selection within the browse category. Custom color options are also available with a minimum order requirement. Please contact one of our specialist for more information.
Many products can be order directly from our online store with no minimal purchase requirement. Bulk discount are available which we will be discussing this upon your quotation request. Customized orders do require a purchase minimum. Please contact us for additional information.
The requirements to set up a NET30 account with Micron goes through and application process. The minimal purchase order requirements are $1000, with some exclusions. Public schools & Governmental facilities do not require to meet a minimal purchase or nor have to go through an application process. For more information, you can contact one of our sales representatives at (973)278-4100.
Terms are NET 30 days from date of shipment on approved accounts. A 2% per month service charge will be applied to past due balances.
There will be a $50.00 charge for returned check. American Express, MasterCard, Visa and Discover are accepted. A $40.00 service fee does apply on wire transfers. Any direct ship orders will be charged a $15.00 handling fee.
Customer is responsible on freight charges for any returned or refused packages. Orders placed before 3 pm on in stock items are shipped the same day. Micron Group Inc. is not responsible on any typo errors within the website or published information.
Once the order has been placed and processed, cancelling or changing the order is not accepted.
Yes, we have bulk discount available on your qualified quantity orders to save you more money the more you buy. If you have a large project and would like a price break on your large order, you can send us an email at email@example.com or call us at (973)278-4100 for more details.
All discrepancies must be reported within 5 days. All returns will NOT be accepted after 15 days. All accepted returns must have a valid (RA #) Return Authorization Number. Hand Tools and Dies are final sale, and cannot be returned NO EXCEPTIONS. A 20% restocking fee will be applied to all return merchandise. Opened or used products are NON-returnable. A Return Confirmation Form must be signed and returned to Micron, by customer for the return to be accepted. All unauthorized returns will be refused and returned to sender. Credits due for returns may take up to 30-45 days to process. All shipping fees are covered by the customer. All Custom machines will be finalized in 6-8 weeks as final sale, non-returnable or cannot be cancelled under any circumstances.
Most orders ship the same day if received by 3 pm eastern time. Most orders placed before 3:00 pm Eastern Standard Time Monday- Thursday and before 2:00pm on Friday will ship the same day (excluding Holidays & Weekends).
Expedited shipping options (Next Day or 2 Day) are available at checkout.
We do our very best to ship orders the same day they are received but cannot guarantee it due to carrier pick-up delays or changes in carrier schedules.
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